Job title: Field Service Engineer
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: €35,000.00 EUR
Location: Mahon, Cork, Ireland
Job published: 29-07-2020
Job ID: 38429
Contact name: Joshua Hill
Phone number: 07717713528
Contact email: joshua@ecsgrp.co.uk

Job Description

Field Service Engineer / 2nd Line IT Support Engineer
Location: Mahon / Cork
Salary: €30,000 - €35,000

Working as a field service engineer for a rapidly expanding IT solutions provider, you will be working on multiple sites across the Mahon/Cork area for one particular high-end customer. This will be a varied and fast-paced role requiring excellent customer service, and end user technical support up to 2nd line.

Responsibilities/Technologies:

- Works with clients to determine problem and develops and implements appropriate technical solution.

- Answers to or escalate calls within given timescales.

- Undertakes installation and maintenance of client systems e.g. PCs, laptops, networks.

- Carries out complex repairs/upgrades to existing systems.

- Monitors recurring faults or errors, analyses trends and develops relevant response.

- Develops and maintains client relationships, identifying opportunities to extend existing service agreements.

- Diagnoses and carries out complex repairs/ upgrades to all mid-range defined hardware, printer and networks.

- Installs and tests network operating systems.


Full JD available upon application