Job title: Product Manager
Job type: Permanent
Emp type: Full-time
Industry: Telecommunications
Expertise: Sales & Marketing
Skills: Product Manager
Salary type: Annual
Salary: GBP £65,000.00
Location: Greater London, United Kingdom
Job published: 24-03-2020
Job ID: 38262
Contact name: Christina Tatlow-Emms
Contact email: Christina@ecsgrp.co.uk

Job Description

 

 

 

Job Description

 

 

Job Title:

Product Manager

Department & Team

Product & Customer Experience

Location:

East India, London

Job Level:

Mid-level

Reporting To:

Head of Product & Customer Experience

 

Role Purpose:

 

This role focuses on building an amazing customer experience by acting as the critical conduit between Business and Technology which involves grooming Feature requests with the Business, collaborating on solution designs with Technology and looking after the flow of value during the Prioritisation of work. This role will focus on digital customer touchpoints (web, mobile app, campaign, chat bot) hence a strong background on digital platforms is essential.

 

Responsibilities:

 

· Work closely with the Head of Product & Customer Experience in the development of a Product Roadmap

· Collaborate with a wide range of stakeholders to identify and define customer needs

· Translate Business requirements to development teams and interpret technical feedback to Business.

· Calculate business / customer benefits with stakeholders when defining requirements in order to track the flow of value

· Be the voice of the customer in the context and value of the business requirements

· Manage the Product Backlog of epics and features and drive prioritisation

· Interface with Product Owners to clearly convey requirements and provide insight into business rationale / benefits

· Support product design, development, release schedule and maintain a product development road map

· Work with Project Managers / Solution Architects to ensure coordinated approach to the long-term product architecture roadmap and digital / platform strategy

· Conduct research, including customer feedback, and analyse data on market trends to identify product enhancement and development opportunities.

· Articulate and recommend product enhancements to support business objectives

· Advocate and champion the Agile iterative process within the Business

· Retain strong customer focus at all times

· Understanding of interaction design and usability

 

 

Skills & Experience:

· Demonstrable experience owning and developing digital products, especially web, mobile app, email platforms for 5+ years

· Significant experience working in AGILE methodology is a must; having SAFe background will be an advantage

· Competency using collaboration tools like JIRA, Confluence, Wrike, Trello

· Creating and managing product roadmaps and backlog management

· The ability to apply data, research, and professional judgment and experience to ensure our products are making the biggest difference to consumers

· An understanding of, and focus on user-centric design

· Demonstrated ability to work collaboratively

· Excellent written, verbal and social skills - You will be interacting with all types of people (user experience designers, developers, managers, marketers, etc.)

· Ability to work in a fast paced, multiple project environment on an independent basis and with minimal supervision

 

Behavioural Fit:

· Effectively work in a matrix organization. Lead through influence

· Get things done attitude

· Must be self-motivated and results oriented

· Ability to work in a cross-functional, multi-cultural team and in a collaborative environment.

· Ability to multi-task and plan, organize and prioritize multiple projects.

· Must have a hands-on mentality

 

 

Values:

Lebara prides itself on our 4 values which are at the very core of everything we do: